Verizon Communications is getting close to rolling out its fledgling FiOS
TV service in big cities, where the phone company stands to reap bigger
rewards, but its marketing battles with cable rivals could intensify.
Verizon (NYSE:VZ) had 717,000 TV customers as of Sept. 30 and ended
2007 near the million mark, analysts say. Verizon sells fiber-optic
service TV in parts of 13 states, mostly on the East Coast -- but also in
Texas and, as of December, Oregon.
Verizon so far has focused on suburban areas. And its entry into the
pay TV market has hurt cable TV operators, whose third-quarter results
fell below expectations.
The cable industry, though, hasn't had to face FiOS in large cities
such as New York, Philadelphia, Washington, D.C., Baltimore or Boston.
Verizon still lacks licenses from those cities to sell TV services.
But in 2008, Verizon expects to get at least a couple of big city
licenses. That is an opportunity, but also will pose challenges for
Verizon.
Unlike suburbs lined mostly with one- or two-story single-family homes,
big cities have large residential buildings. Verizon faces hurdles
connecting the FiOS network to so many more customers, analysts say.
And the stakes will go up in more densely populated areas, with dozens
or even hundreds of customers at stake in each residential building. Such
buildings are prized in the telecom and cable fields as MDUs, for multiple
dwelling units.
"One of our strategies for '08 is clearly to focus more on the MDU
market and some of the bigger cities," said Virginia Ruesterholz,
president of Verizon Telecom and head of the FiOS project.
"We're in negotiations to acquire franchises with several cities, like
New York and Washington," she said. "We're starting with some in
Pennsylvania. I think we're on the right track to get (licenses) in some
of the big metropolitan areas. Our goal is clearly to be in at least a
couple of them, at least by the end of 2008."
The touchy part in Verizon's talks with local governments is whether
the phone company will offer FiOS throughout cities or only in parts of
them. Verizon prefers to focus on higher-income areas, analysts say.
$23 Billion Project
Verizon is still building its new fiber-optic network to deliver FiOS
TV and superfast Internet services. The multiyear project is expected to
reach 18 million homes and cost $23 billion through 2010.
Verizon recently was awarded its 1,000th local license to sell FiOS TV.
Those licenses cover about 12.6 million households. The biggest city now
getting FiOS TV is Virginia Beach, Va., the nation's 42nd largest city.
The FiOS TV service is available to about 4.7 million homes. Verizon's
reach will jump as it gains big city licenses and markets FiOS to big MDUs.
To Wall Street, the upside is that Verizon's FiOS project will seem
more cost-effective on a per-home basis and hurt earnings less, says David
Barden, a Bank of America analyst. It now costs Verizon about $700 per
home to roll out FiOS video and Internet services.
The per-home installation cost should fall as Verizon markets to
residential buildings in major cities, says John Hodulik, a UBS analyst.
"It should cut per-home costs and it could really help them ramp up
subscriber growth," Hodulik said. "But first they need to get the
franchise rights, which is a hurdle."
Verizon has already built out the FiOS network in cities where it
expects to get licenses. Verizon also needs the OK of MDU building owners
to sell FiOS services.
Wall Street has warmed up to the FiOS project despite its high cost.
Analysts give Verizon high marks for signing up about 15% of potential
customers where FiOS is available. But analysts say it will be a challenge
for Verizon to repeat that 15% sign-up rate in big city markets. Bernstein
Research analyst Craig Moffett says Verizon may find it hard to replicate
its door-to-door sales approach, which has worked well in suburban
markets, in big cities. That approach requires a lot of salespeople, he
says.
Verizon's marketing battle with cable rivals has grown more intense as
it has added FiOS customers. Cable firms have responded to Verizon's gains
with special price offers to win back suburban customers.
And Verizon has ratcheted up promotions. In October, it began offering
new FiOS customers a free 19-inch, high-definition flat-panel screen if
they sign two-year contracts.
To get the TV, customers must order a package of TV, Internet and phone
services, for $95 a month. Analysts say the TV, a Sharp model, retails for
about $450, though Verizon's wholesale cost is much lower, perhaps $250.
High-Def Trend Will Help
The marketing battle will stay fierce as Verizon moves to big cities,
Hodulik says. He estimates that Verizon will add at least 1.2 million FiOS
TV customers in 2008. Verizon should get a lift from "a big HD push,"
which is tied to the free TV offer, he says.
By the end of 2008, Verizon plans to provide TV customers with 150
channels in supersharp high-definition format, a fivefold increase from
the 30 such channels it now offers. Cable and satellite TV firms also plan
to beef up high-def programming, but Verizon says it'll have the most
channels.
Verizon says its FiOS project will be operating income positive in
2009, net income positive in 2010.
Ruesterholz says FiOS and wireless services are the keys to the
carrier's long-term growth, says Verizon's Ruesterholz. Verizon plans to
hike FiOS TV prices 11% on Jan. 20, but new customers will still get
discounts if they buy multiple services.
"We're focused on growing consumer revenue and revenue per customer,"
she said. "FiOS has been a big help in both areas for the last three
quarters. This product is really helping to drive our top line."
